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Shipping

Please note that we do not ship orders over the weekend or during national UK bank holidays.

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To request a return, please fill in our return request form below. Once submitted, we'll get back to you within 2 business days with instructions on how and where to send your package.

👉 Request a Return

Items sent back to us without first requesting a return will not be accepted.

Postage Please note that we do not offer free return postage labels. Return shipping costs are the responsibility of the customer.

Questions? For any return or refund questions, please contact us at ajewelleryw@gmail.com

Silver S925

To take care of your 925 Sterling Silver jewellery and keep it looking beautiful, follow these simple tips:

Avoid exposure to harsh chemicals Remove your jewellery before using cleaning products, perfumes, lotions or hairsprays. Chemicals can damage the gold plating and cause discolouration over time.

Clean regularly Gently wipe your pieces with the polish cloth provided with every purchase. This removes everyday dirt and restores your jewellery's natural shine.

Remove during certain activities Take your jewellery off before showering, swimming, exercising or sleeping. Prolonged exposure to water, sweat and chlorine can affect the gold plating and reduce its lifespan.

Store it properly Store your jewellery in the pouch or box provided, in a cool dry place away from direct sunlight. Keep pieces separate to avoid scratching.

Following these simple steps will help maintain the brilliance and longevity of your jewellery for years to come.