Shipping & Delivery

Processing & Order Cut-Off Times

All orders are processed and dispatched Monday to Saturday, excluding UK public holidays.

Orders placed before 7pm on a working day or Saturday are dispatched the same day. Orders placed after 7pm, on a Sunday or on a UK bank holiday will be dispatched the next working day.

This applies to both standard and express shipping — express means faster delivery, not instant dispatch. An order placed Sunday evening on express will leave us Monday morning.

You'll receive a confirmation email with your tracking number as soon as your order is on its way.

United Kingdom

Standard Shipping — FREE Evri · Estimated delivery: 2–4 working days

Express Shipping (Order before 7pm) — £4.50 Evri · Estimated delivery: 1–2 working days

Please note: express shipping guarantees faster dispatch and delivery aim — but timescales are subject to Evri's service and cannot be 100% guaranteed. Express orders placed after 7pm or on Sundays will be dispatched the following working day.

European Union

Standard Tracked Shipping (5-13 Days) — prices already reduced for EU customers — £11.99 Evri International · Estimated delivery: 5–13 working days

Delivery times vary by country. Western Europe (France, Germany, Netherlands, Spain, Italy) typically arrives in 5–8 working days. More distant EU destinations such as Greece may take up to 13 working days.

We ship to all 27 EU member states with full end-to-end tracking.

All EU product prices are automatically reduced by 20% at checkout. Import VAT will be charged by your local customs authority upon delivery — this brings your total cost in line with UK prices. VAT rates vary by country (typically 17-27%).

Here's an example:

• UK checkout price: £54.00 = product price including VAT
• EU checkout price: £43.20 = product price excluding VAT (20% already deducted)
• VAT paid on delivery: ~£10.80 (charged by your local customs)
• EU total: £54.00 = same as UK 🎉

We are working towards full IOSS registration so that VAT will be collected at checkout in future. If you have questions about customs charges in your country, contact us at ajewelleryw@gmail.com before ordering."

Important notice — from 1 July 2026: New EU customs regulations will introduce a flat €3 customs duty on all parcels entering the EU from non-EU countries including the UK. This is an EU government charge, separate from VAT and separate from your shipping fee. We will update our checkout accordingly when this comes into effect.

United States

Standard Tracked Shipping — £12.99 Evri International · Estimated delivery: 7–12 working days

Priority Tracked Shipping — £21.99 Evri International Priority · Estimated delivery: 5–9 working days

No additional customs fees will be charged unless your order exceeds $800 in value. The vast majority of our orders fall well below this threshold.

Canada

Standard Tracked Shipping — £14.99 Evri International · Estimated delivery: 9–12 working days

Orders may be subject to Canadian customs duties and taxes upon arrival. These charges are set by the Canadian Border Services Agency and are the responsibility of the customer.

Australia

Standard Tracked Shipping — £13.99 Evri International · Estimated delivery: 7–13 working days

Priority Tracked Shipping — £17.99 Evri International Priority · Estimated delivery: 5–10 working days

Orders may be subject to Australian customs duties and GST upon arrival. Imports under AUD $1,000 are generally GST-free but we recommend checking with the Australian Border Force for the latest rules.

Rest of World

Standard Tracked Shipping — £17.99 Evri International · Delivery times vary by country (typically 5–20 working days)

We ship to most countries worldwide. Delivery times and availability vary by destination. If your country doesn't appear at checkout or you'd like a delivery estimate for your specific location, please contact us at ajewelleryw@gmail.com before placing your order.

Orders may be subject to local customs duties and import taxes. These charges are determined by your country's customs authority and are the responsibility of the customer.

Tracking Your Order

All orders include full tracking. Once dispatched you'll receive a confirmation email with your tracking number and a link to follow your parcel's journey. If you haven't received your tracking email within 1 working day of placing your order, please check your spam folder first then contact us at ajewelleryw@gmail.com.

Delays & Issues

Once your parcel is with Evri, delivery timescales are outside our control. Delays can occasionally occur during busy periods, public holidays and severe weather.

If your parcel shows as delivered but hasn't arrived, please check with neighbours and any safe places first. If your parcel appears lost, contact us within 30 days of the expected delivery date and we will investigate with Evri on your behalf.

Important Notes

• We do not dispatch on Sundays or UK bank holidays
• We cannot amend a delivery address after an order has been dispatched
• PO Box addresses are accepted for UK orders only
• AJW London is not responsible for delays caused by customs authorities
• Original shipping charges are non-refundable

Questions?

Contact us at ajewelleryw@gmail.com and we'll get back to you within 1 working day. 💎

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To request a return, please fill in our return request form below. Once submitted, we'll get back to you within 2 business days with instructions on how and where to send your package.

👉 Request a Return

Items sent back to us without first requesting a return will not be accepted.

Postage Please note that we do not offer free return postage labels. Return shipping costs are the responsibility of the customer.

Questions? For any return or refund questions, please contact us at ajewelleryw@gmail.com

Silver S925

To take care of your 925 Sterling Silver jewellery and keep it looking beautiful, follow these simple tips:

Avoid exposure to harsh chemicals Remove your jewellery before using cleaning products, perfumes, lotions or hairsprays. Chemicals can damage the gold plating and cause discolouration over time.

Clean regularly Gently wipe your pieces with the polish cloth provided with every purchase. This removes everyday dirt and restores your jewellery's natural shine.

Remove during certain activities Take your jewellery off before showering, swimming, exercising or sleeping. Prolonged exposure to water, sweat and chlorine can affect the gold plating and reduce its lifespan.

Store it properly Store your jewellery in the pouch or box provided, in a cool dry place away from direct sunlight. Keep pieces separate to avoid scratching.

Following these simple steps will help maintain the brilliance and longevity of your jewellery for years to come.