AJW LONDON FAQS
ORDERS
Once an order is confirmed, modifications may not be possible. If you wish to cancel your order please reach out to us at ajewelleryw@gmail.com and we will do our best to help you.
Please contact us at ajewelleryw@gmail.com as soon as possible if you need to change your shipping address. Changes may not be possible after the order has been dispatched.
Simply enter your code in the 'Discount code' box at checkout, click 'Apply', and if your basket meets the offer conditions, the discount will be applied automatically.
If you encounter any difficulties while placing your order, please reach out to us at ajewelleryw@gmail.com and we'll be happy to help.
DELIVERY
We currently offer international shipping to the United States, Canada, and Australia. We're actively working to expand our shipping reach, stay tuned for updates!
Once your order has been dispatched, you'll receive a confirmation email with tracking information. Use this to track your package at any time.
If your order is delayed beyond the estimated delivery time, please contact us at ajewelleryw@gmail.com and we'll look into it for you.
If you receive a damaged or incorrect item, please contact us at ajewelleryw@gmail.com with your order number and a photo of the issue and we'll sort it out promptly.
Please contact us at ajewelleryw@gmail.com and we'll work with the courier to investigate.
RETURNS
To initiate a return, please fill in our Return Request Form. Once submitted, we'll get back to you within 2 business days with next steps.
We have a 60-day return policy. Full details including eligibility and conditions can be found on our Returns page.
You have 60 days from receiving your order to initiate a return. Please refer to our Returns page for full details.
Items must be returned in their original packaging, unworn and unused, to be eligible for a return.
Yes, you can return most items if you change your mind. Please note that earrings cannot be returned for hygiene reasons, unless faulty (ear cuffs are accepted). Returns on sale items and gift cards are not accepted.
PRODUCT
We use recycled 925 sterling silver as the foundation for all our pieces, plated in 18k gold. This means you get the look and feel of fine jewellery at an accessible price, without compromising on quality or sustainability.
To keep your pieces looking their best, avoid contact with water, perfume and lotions. Store in the pouch provided or a dry, cool place. For a full care guide visit our Product Care page.
All our pieces are crafted from recycled S925 sterling silver with 18k gold plating, which makes them highly resistant to tarnishing. With proper care, keeping them away from water, perfume and chemicals, your jewellery will stay looking beautiful for a long time. Visit our Product Care page for full care tips.
We recommend removing your jewellery before showering, swimming or exercising. Prolonged exposure to water, chlorine, saltwater and sweat can affect the gold plating over time and reduce the life of your pieces.
With proper care, our 18k gold plating is designed to last. The lifespan depends on how often the piece is worn and how well it's looked after, avoiding contact with water, perfume, lotions and chemicals will significantly extend it. Visit our Product Care page for tips on keeping your jewellery in perfect condition.
